Exceeding Client Expectations

Isn’t that the primary goal in business? And if it isn’t, shouldn’t it be? Meeting your client’s needs and being easily accessible is key in today’s world of instant gratification. If you aren’t available to answer questions 24/7/365 – someone else is.

Contact Center

When a smile can be heard through the phone – that’s competitive advantage. If brand consistency of messaging and the quality of customer communication matters to you, then creating a contact center that is client-centric is your secret weapon. People matter, and so does the connection between you and your clients.

Service Highlights

A Contact Center is a suite of applications that enable customer service organizations to manage customer interactions through multiple channels in a holistic manner. This is pivotal in creating both a better customer and employee experience.

  • Centralized management of service centers
  • Support complex and personalized customer engagements
  • Empower staff to create a better customer experience
  • Create a better self-service channel for customers using AI and machine learning
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Service Value and Use Cases

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  • Clients with any type of customer service or call center. Examples would include help desk service center, employee service and support center, or any type of structured customer-centric communication center.
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  • Customers looking to create a channel-agnostic customer service journey.
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  • Customers looking to deliver better customer and operational insights as well as recommending next best actions.

Broadleaf Group Can Help

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Contact Center

  • Broadleaf Group can help you design, implement, and manage contact center solutions that provide your customers with a superior customer experience. We can help you integrate contact center solutions with your existing communication channels, including phone, email, and chat, and provide advanced features such as analytics and reporting.

Best-In Class Technology Ecosystem

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