Contact Center

When a smile can be heard through the phone – that’s competitive advantage. If brand consistency of messaging and the quality of customer communication matters to you, then creating a contact center that is client-centric is your secret weapon. People matter, and so does the connection between you and your clients.

Service Highlights

A Contact Center is a suite of applications that enable customer service organizations to manage customer interactions through multiple channels in a holistic manner. This is pivotal in creating both a better customer and employee experience.

• Centralized management of service centers
• Support complex and personalized customer engagements
• Empower staff to create a better customer experience
• Create a better self-service channel for customers using AI and machine learning

Service Value and Use Cases

• Clients with any type of customer service or call center. Examples would include help desk service center, employee service and support center, or any type of structured customer-centric communication center.

• Customers looking to create a channel-agnostic customer service journey.

• Customers looking to deliver better customer and operational insights as well as recommending next best actions.

Broadleaf Group Can Help

Contact Center

• Broadleaf Group can help you design, implement, and manage contact center solutions that provide your customers with a superior customer experience. We can help you integrate contact center solutions with your existing communication channels, including phone, email, and chat, and provide advanced features such as analytics and reporting.