When a smile can be heard through the phone and speaking with someone your clients connect with to get answers – that’s competitive advantage. If brand consistency and messaging is important to you, quality and customer communication matter, then creating a contact center that is client-centric is your front-line secret weapon. People matter and so does the connection made between you and your clients.
Contact Center is a suite of applications that enable customer service organizations to manage customer interactions through multiple channels holistically to create a better customer and employee experience.
- Centralized management of service centers
- Support complex and personalized customer engagements
- Empower staff to create a better customer experience
- Create a better self-service channel for customers using AI and machine learning
Service Value and Use Cases
- Clients with any type of customer service or call center. Examples would include help desk service center, employee service and support center, or any type of structured customer-centric communication center.
- Customers looking to create a channel-agnostic customer service journey.
- Customers looking to deliver better customer and operational insights as well as recommending next best actions.
Broadleaf Group Can Help
- Broadleaf Group can help you design, implement, and manage contact center solutions that provide your customers with a superior customer experience. We can help you integrate contact center solutions with your existing communication channels, including phone, email, and chat, and provide advanced features such as analytics and reporting.