Ongoing IT Support
We are in this together. As an extension of your team, we are committed to supporting your business so much so that we have developed a client portal for all your IT needs. The Client Portal provides one location to access your digital library of ongoing support. If you prefer to connect live, just give us a call. From complex problems to one-off questions, we have the answer to resolve your IT issues.
Tickets for Ongoing Support are created to provide support for Network, System, and Security issues that arise in the day-to-day operations of business. Small and large companies can rely on our Ongoing Support instead of having IT on staff, or as a supplement to full-time IT staff.
Service Value and Use Cases
- Ongoing Support is available to address emergency issues or to supplement IT resource needs with different skillsets.
- Ongoing Support builds relationships with an existing Broadleaf Group team that is familiar with the needs of the business.
- Low, Medium, and High Priority levels are given to tickets based on need.
- Small businesses that do not have in-house IT staff can rely on highly skilled professionals to address IT concerns.
- Account Managers are available to assist with IT concerns for businesses with less technology experience.
- Quick response relieves worry for those unexpected blue screens of death.
Broadleaf Group Can Help
- Broadleaf Group provides our Support Request platform to customers online, for ease of access and use.
- Support Requests are responded to within the same day if sent within operating hours, and first thing the following morning if requested after-hours.
- Broadleaf Group provides support assistance with Network, Systems, and Security needs.