One of the hardest hitting restraints in maintaining consistent workflow and productivity is downtime. Anything that relies on computers, which essentially covers every company on the planet, contends with the recurring issues inherent to the technology. Errors crop up, internet goes out, files don’t save correctly, and programs become faulty. Entropy is the natural state of modern technology, which is why having a competent team providing enterprise IT help desk services in Houston, TX makes the difference between a whole day of lost productivity and a few minor hiccups in the network.
Delivering superior response, service, and solutions is a defining property of Broadleaf Group’s Managed IT services. Entrenching our on-call operators in the complexity of your company’s infrastructure and compiling a fully realized portfolio of relevant, on-hand information regarding how your company operates is critical in ensuring we provide rapid response to any incident.
Being the First Point of Contact
The definition of our IT help desk service being your first point of contact is based on the understanding that any IT issue, no matter how miniscule it may be, is first routed through us. Resolving bugs, glitches, and failure of operations is the central purpose of the IT help desk, whether it’s because you’ve run into a fatal error or just didn’t realize you needed to turn it off and on again.
Essentially, a high performing IT help desk masters four key aspects of their job:
- Being a single point of contact
- Answering any and all questions
- Reduce downtime
- Support workplace productivity and satisfaction
If the help desk is the go-to place for resolving hardware or software related issues, there’s a lot of pressure on that team of individuals to both provide rapid response as well as carefully specialized solutions for problems in limitless variety. Outsourcing your help desk to a company that specializes in using specialized technology, intimate holistic understanding of your company infrastructure, and a workforce composed of dedicated, highly skilled engineers and technicians can ease some of the burden involved with keeping your company function moving like clockwork.
The Value of a Dedicated IT Help Desk
Broadleaf Group features several key advantages for choosing our Managed IT services over those of our competitors, but the core benefits associated with implementing an IT help desk are universal. While you may be tempted to hire your own team to balance out your company, the costs associated with that endeavor tend to be exorbitant. Not only are you tacking on several new salaries, you’re also considering training expenses, time spent on introducing these individuals to your team, and integrating your new help desk into the cohesive structure of your workforce.
Working with Broadleaf Group subverts these issues. Not only will you be welcoming a fully trained team with the history, accreditations, and expertise required to handle the workload, you’ll simultaneously be receiving a few key other incentives:
- Cost effectiveness
- Improvements in productivity
- Full tracking and of incoming incidents
- A database compiling a history of your reported incidents and remediation steps taken
- Greater inter-departmental collaboration
- Basic and advanced problem management
The fact that Broadleaf Group offers this assortment of enterprise IT help desk services in Houston, TX to augment your company’s function at a market competitive price makes leveraging our resources a smart business decision. Give us a call at 800-615-0866, or contact us online for a consultation.